Part Time Customer Service Associate - Part-time

Position Overview

The Part Time Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention, creating a culture of empowerment for employees to deliver excellent service. This role is responsible for first contact resolution and managing the overall customer interaction experience at the location. The associate immediately handles and resolves customer issues at the counter with the highest level of hospitality and professionalism, while serving as the primary Net Promoter Score (NPS) liaison for the management team. In this capacity, the associate updates and communicates performance actions and decisions related to NPS, analyzes results to determine causes, and executes plans to improve guest satisfaction. Additionally, the role involves communicating with and assisting employees to understand customer needs by providing guidance, feedback, and coaching, as well as ensuring that all corporate policies and procedures are followed.

Salary: $15.00/hr

Key Responsibilities

• Provide exceptional customer service to ensure satisfaction and retention.
• Handle first contact resolution and manage the customer interaction experience at the location.
• Immediately address and resolve customer issues at the counter with professionalism and hospitality.
• Serve as the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating performance actions.
• Analyze NPS results to identify causes and execute plans to boost guest satisfaction.
• Communicate with and guide employees to understand customer needs by providing feedback, coaching, and leadership.
• Ensure that all corporate policies and procedures are administered and followed by staff.

Required Qualifications

• 3+ years of demonstrated experience in customer service, with exposure to operations and sales.
• Rental car industry experience is a plus.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Strong relationship-building and leadership skills.
• Proven problem-solving and decision-making abilities.

Benefits & Perks

• Up to 40% off the base rate of any standard Hertz rental

Not only do you get to be part of an organization where you Drive your Potential and Power your Passion, but you also enjoy exclusive perks and discounts.