Customer Success Agent - Call Center Representative

Position Overview

As Agent, Customer Success at Freedom Mortgage Corporation, you will support FMC’s Call Center operations by providing exceptional service to our customers. You will handle inbound and outbound calls, respond to queries, resolve issues, and explain policies with patience and clarity. Must be local to Jacksonville, FL. This role demands top-notch communication skills, the ability to multitask in a fast-paced environment, and a positive, energetic attitude.

Key Responsibilities

• Answer inbound and make outbound calls to deliver exceptional service and respond to customer requests within set timeframes.
• Provide prompt, knowledgeable assistance by accessing loan information and addressing customer needs accurately.
• Adhere to schedules, multitask, meet deadlines, and deliver clear verbal and written responses.
• Collaborate with team members to explain policies and procedures while seeking effective solutions for customer inquiries.
• Build and maintain positive relationships with customers, ensuring they feel secure and well looked-after.
• Maintain regular and punctual attendance while complying with all company policies and procedures.
• Perform additional related duties as assigned.

Required Qualifications

• High School Graduate or GED
• 0-1 years of related work experience preferred