Entry Level Customer Training Specialist - Traveling

The Reynolds and Reynolds Company10 months ago
Charlotte, NC, United States
Hybrid
Full-time
Beginner Level (< 1 year)

Job Description

Position Overview

The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help customers make a smooth conversion to the Reynolds and Reynolds system while providing training and customer support throughout the process. Note: This role requires travel approximately 80% of the time.

Key Responsibilities

  • Travel both individually and with a team to install and convert our software for customers.
  • Meet with dealership management to understand each dealership's unique needs.
  • Customize the system based on customer requirements.
  • Train key dealership personnel on how to use the solution effectively.
  • Support current customers, prepare for future trips, and conduct follow-ups from your home office.

Required Skills

communication
software conversion
customer training
customer support
presentation
travel management
customized training