Front Desk Hospitality Agent

Position Overview

Sonder is on a mission to revolutionize hospitality by delivering exceptional guest experiences. In this role, you will be the face of Sonder—welcoming guests, guiding them through our technology-rich check‐in and self‐service features, and ensuring a seamless, memorable stay while collaborating with a dynamic team.

Key Responsibilities

• Be the face of Sonder by warmly welcoming guests and visitors at the front desk.
• Guide guests through the technology-rich Sonder experience using the Sonder app and self-service features.
• Communicate in-person and through digital channels, addressing guest needs and resolving issues promptly.
• Ensure guest-facing and back-of-house areas are clean, organized, and welcoming.
• Support back-of-house operations with tasks such as housekeeping audits, inventory checks, and addressing minor maintenance or technology issues.
• Assist market leadership with administrative tasks and contribute to continuous process improvements.
• Where applicable, help set up the breakfast buffet, serve breakfast, and ensure compliance with HACCP standards.

Required Qualifications

• Experience in hospitality, customer service, or related roles in hotels or restaurants.
• Personable, service-minded, and positive with strong problem-solving skills.
• Solid computer literacy and writing skills with the ability to manage multiple digital platforms.
• Highly organized and detail-oriented, thriving in a fast-paced environment.
• Flexible availability, including evenings, weekends, and holidays.
• Ability to remain standing for long periods and lift up to 50 pounds.
• Must have regular access to a reliable smartphone for work purposes.
• Reliable transportation: A valid driver’s license, clean driving record with proof of insurance or equivalent transit options.

Benefits & Perks

• Competitive Compensation and opportunities for Stock Options
• Medical, dental, and vision insurance (where applicable)
• Flexible vacation, wellness, and volunteering days
• Attractive employee travel perks, including annual credits and discounts at Sonder locations
• Workplace Flexibility for remote-specified positions