Lead IT System Engineer

Benefits

• Bonus based on performance
• Paid time off

Lead Engineer (Onsite in Green Bay and Fox Valley)

Seeking an IT Support Engineer/Technician with network, project, and team management experience to lead and manage provision of IT Services supporting local small/medium-sized businesses. Team Logic IT is looking for someone who has great customer service and a strong technical background, who is able to implement and maintain IT solutions in a fast-paced environment. The technician must be able to provide onsite support to clients, while also providing project management and team management to a dispersed team.

This is an opportunity to grow your career in Information Technology while maintaining/growing technical skills and use your experience to help other team members develop/improve their skills.

Experience and Skills

• Team player.
• Project and team management experience with demonstrated ability to lead and direct the work of others.
• Excellent, effective phone, email, and in-person communication.
• Outstanding written documentation skills.
• Empathy for client issues and concerns. Demonstrated ability to achieve successful outcomes while managing difficult situations with various customers and management levels.
• Demonstrates initiative and acts independently to resolve problems. Strong decision making and problem-solving abilities with demonstrated analytical and methodical troubleshooting skills.
• Exceptional organizational skills with the ability to handle a fast-paced environment with multiple competing demands.
• Be dependable and punctual with reliable transportation and auto insurance.
• Have at least three years of Managed Services Provider experience.
• Familiarity with the following brands: APC, Apple, Cisco, Cisco Meraki, Datto, Dell, Fortinet, HP, Lenovo, MSI, Microsoft, Netgear, QNap, Sonic WALL, Sophos, Synology, TrueNAS, Ubiquiti.
• Experience working with network configuration, monitoring, and troubleshooting is required. Candidate must be able to demonstrate a comprehensive understanding of networking protocols.
• Experience working with and deploying Windows Server.
• Experience working with and deploying hypervisors such as Hyper‑V and VMware ESXi.
• Experience working with and deploying Windows 10/11 workstations/laptops and Apple iOS systems.
• Experience working with Office 365, GSuite, Quickbooks, Adobe, and commonly used software.
• Microsoft, Cisco, GTIA/CompTIA certifications.

Main Job Tasks & Responsibilities

• Provide superior customer service and technical expertise to resolve client issues—onsite and remotely.
• Create, refine, and enforce procedures to improve and standardize service delivery and increase client satisfaction and loyalty.
• Identify gaps in tools, training, internal procedures, and documentation. Drive continuous improvement and learning across the organization.
• Lead and mentor technicians to continuously develop and grow their skills and technical capabilities.
• Identify regarding areas of client risk or needed client investment and inform management for client advisory.
• Advise leadership and other technicians on complex technical issues and best practices. Develop, coordinate, review project plans to meet client needs.
• Handle escalated technical issues. Coordinate with extended network of technicians for external support when needed.
• Troubleshoot technical issues relating to:
• Windows Server 2012/2016/2019/2022/2025 and application of group policies
• Windows domains and work groups
• Networking issues such as mapped network drives, shared folders, printers, etc.
• Active Directory
• User profile creation and modification
• Group Policy Objects
• Firewall Configuration (VPN, port forwarding, etc)
• LAN/WAN connectivity
• Onsite Exchange and hosted Exchange environments (Office 365, Google Apps)
• Hardware diagnostics (servers/workstations/laptops)
• Windows/Microsoft/iOS
• VoIP phone service (with vendor support)
• Print services (with vendor support)
• Line of Business applications with assistance of vendors support staff
• Visit local client sites for on‑site service, network assessments, planning discussions, etc.
• Documents support activities and log time entries and notes for support and maintenance performed using Autotask PSA.
• Provide…