Part-Time Customer Service Representative- Animal Care Intake

Part-Time Customer Service Representative (Animal Care Intake)

Animal Protection Society of Durham (APS)
Durham, NC | Part-Time | Mission-Driven Work

Make a Difference—Every Interaction Matters

Are you passionate about helping people and animals? Do you thrive in fast-paced environments where compassion, communication, and problem-solving are key?

At Animal Protection Society of Durham (APS), you won’t just have a job—you’ll have a purpose. Since 1970, APS has been a trusted leader in animal welfare, caring for thousands of animals each year and helping build lifelong bonds between pets and people.

We’re looking for a dynamic, compassionate, and high-energy Customer Service Representative to serve as the front line of our shelter operations.

What You’ll Do

As the first point of contact for the public, you will play a critical role in shaping the experience of every visitor, caller, and future pet owner.

Customer Experience & Intake

• Greet and assist visitors with professionalism and compassion
• Manage animal intake inquiries and triage needs effectively
• Answer phones and respond to emails and voicemails daily

Adoptions & Redemptions

• Guide families through the full adoption process—from application to celebration
• Assist pet owners with reclaiming lost animals
• Educate the public on responsible pet ownership and animal care

Animal Support & Education

• Provide guidance on behavior, training, and transitioning pets into new homes
• Share knowledge on common medical and behavioral concerns

Operations & Administration

• Maintain accurate animal records using Chameleon software
• Process payments and maintain documentation
• Support shelter inventory tracking and reporting

Community Impact

• Connect Durham residents with resources like spay/neuter programs and financial assistance
• Collaborate with internal teams to support APS goals

What You Bring

• Strong communication skills (written & verbal)
• Compassionate, people-first mindset
• Ability to stay calm in emotional or high-stress situations
• Strong attention to detail and organization
• Team-oriented with a proactive approach

Preferred Experience

• Customer service experience (required)
• Animal shelter or veterinary experience (highly preferred)
• Knowledge of animal behavior and care
• Familiarity with Chameleon or similar systems (a plus)
• Bilingual (highly preferred)

Education

Education: High School Diploma required

Schedule Requirements

Schedule Requirements: Part-Time
Must be available to work most Saturdays

Why Join APS?

• Be part of a mission-driven organization making real impact
• Work with a passionate, supportive team
• Help animals find loving homes every single day
• Engage with the community in meaningful ways

Ready to Make an Impact?

If you’re ready to combine your love for animals with exceptional customer service, we want to hear from you!

Apply today and help us continue creating a more compassionate community for animals and people alike.

Pay

Pay: $18.00 - $19.00 per hour

Benefits

• Flexible schedule
• On-the-job training
• Professional development assistance

Language

Language: Spanish (Preferred)

Work Location

Work Location: In person