Supply Chain Operations Manager

Position Overview

Primary responsibility of TLC Operations Manager is to manage the day to day operations. Developing teams to utilize root cause methods to drive efficiencies in performance and internal metrics. As a Manager within Asurion you will promote teamwork, collaboration, quality/production standards, professionalism and integrity to ensure that departmental results are delivered in accordance with Asurion Core Values.

Key Responsibilities

• Plan, direct and implement warehouse operations and administrative support to meet/exceed quality and productivity metrics.
• Lead and execute technical aspects of projects or departments when applicable.
• Utilize Visual Management to identify wins, opportunities and support needed.
• Operate daily in compliance with Federal, State and Local authorities.
• Create an atmosphere of communication and motivational techniques to ensure teams reach their highest potential.
• Manage teams to ensure product arrival, dispositions according to process, inventory and shipping protocols are followed.
• Complete consistent weekly, monthly and yearly documented conversations surrounding behavior and performance.
• Develop and manage a system of controls to ensure that metrics are met and ISO compliant.
• Evaluate process flow and develop efficiencies on an ongoing basis.
• Lead and execute improvements to the department's processes to benefit overall Asurion initiatives.
• Develop, plan and implement continuous improvement in departmental labor, efficiency, labor utilization and total operating cost.
• Collaborate pro-actively and successfully across departmental boundaries.
• Build and maintain an environment of trust and fairness that is displayed daily.
• Exercise sound judgment in proactively determining solutions to new and ongoing challenges.
• Foster an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention, development, and high performance.
• Engage in personal on-going development.
• Evaluate and manage staffing levels to ensure metrics are met.
• Other Functions: Other duties as assigned.

Required Qualifications

• Knowledge of supply chain integration, logistics network designs and warehouse best practices.
• Proficiency in Microsoft Word, Excel and PowerPoint.
• Ability to navigate and diagnose root cause opportunities to seek resolution.
• Excellent collaboration skills capable of drawing diverse groups to a single focus.
• Demonstrated ability to apply problem solving methods, statistical techniques and performance metrics to translate these into financial savings and operational efficiency.
• Strong verbal and written communication, presentation and team facilitation skills.
• Ability to multi-task in a fast-paced environment.
• Bachelor's Degree required in Logistics, Supply Chain, Business, Operations, Engineering or relevant field experience.
• Minimum 6 years of proven leadership in operations.
• Proven project leadership experience.