Supervisor, Program Management

Position Overview

UBC, a leader in pharmaceutical support, is devoted to empowering health solutions for a better tomorrow by improving patient outcomes and advancing healthcare. We support the entire drug development process—from clinical trial support to real‐world evidence generation—while fostering a culture built on our Core Values: Collaborative, Conscientious, Curious, Consultative, and Compassionate.

As theSupervisor – Program Management, you will manage day-to-day program activities and supervise a team, ensuring operational excellence and compliance with established policies.Program business hours:Mon-Fri 8:30AM-8:00PM Eastern time with an 8.5-hour shift assigned.

Key Responsibilities

• Manage daily activities per the scope of work, program guidelines, and standard operating procedures within the contracted budget.
• Supervise program operations including scheduling, training, and development of staff; may be client facing.
• Collaborate with the Program Manager to develop policies, procedures, and business work plans.
• Assist in developing program metrics, monitor adherence to SLAs, and identify operational efficiencies.
• Resolve complex cases and escalate issues when necessary, ensuring quality and efficiency in operations.
• Document workflow processes and update training materials and project-specific procedures as needed.
• Supervisory Responsibility:Oversee 1–12 direct reports and coordinate with management to set team goals and expectations.

Required Qualifications

• Associate or Bachelor’s degree in a relevant discipline or equivalent work experience.
• 1-4 years of relevant experience with strong customer service skills.
• Proficiency in Microsoft Office and strong computer skills.
• Excellent verbal, written, and presentation skills with strong analytical and problem-solving abilities.
• Experience in leading and developing a successful team; flexible schedule availability is required.
• Call center experience is preferred.

Benefits & Perks

• Remote opportunities
• Competitive salaries
• Growth opportunities for promotion
• 401K with company match
• Tuition reimbursement and a flexible work environment
• Discretionary time off (Paid Time Off) and Paid Holidays
• Employee assistance programs
• Medical, Dental, and Vision coverage
• HSA/FSA options and Telemedicine (Virtual doctor appointments)
• Wellness program, Adoption assistance, Short term disability, Long term disability, and Life insurance
• Discount programs