Lead Analyst - Business Analysis

Overview:

The Lead Analyst - Business Analysis will lead and own end-to-end business analysis and requirements management activities, providing strategic guidance and oversight to ensure effective process improvements, customer service, and operational efficiency. The successful candidate will possess strong analytical and communication skills, with extensive experience in business analysis, Medicaid, and health and human services.

Responsibilities:

• Develop and maintain effective processes for managing requirements, developing business processes, and providing production support to operations
• Lead and implement the design, analysis, interpretation, and evaluation of reports, internal/external resource documents, and surveys
• Analyze existing systems, programs, policies, and organizational processes and recommend enhancements and improved solutions
• Design and implement process improvements that enhance customer service and optimize business operational efficiency and quality
• Conduct statistical analyses and evaluate a wide variety of information to assess operational difficulties and develop solutions to complex problems
• Provide oversight and perform research and gap analysis to determine and improve the effectiveness of all operational documentation
• Serve as a liaison between business ops and system teams for the planning, implementation, and maintenance of programs and contractual changes
• Communicate status, risks, and issues to the Systems Analysis and Design Director, senior management, and/or the client, as appropriate
• Monitor BA activities with the Systems Analysis and Design Director to ensure that all business analysis activities are allocated appropriately and executed as planned
• Ensure all business requirements and business processes are adequately documented
• Lead cooperative efforts among members of a project team
• Manage efficient execution of business meetings with internal project staff, client staff, and/or project vendors
• Act as advisor to project team members to resolve problems
• Provide support to operation senior staff, division managers, and program managers
• Develop high-quality communications suitable for clients
• Work effectively with internal and external business partners in the delivery of solutions
• Maintain extensive and comprehensive working knowledge of all assigned programs and projects

Qualifications:

• Bachelor's degree: in a relevant field of study and 7+ years of relevant professional experience
• Minimum 3 years provider-related Medicaid experience
• Strong experience with workflows, requirements documentation, change impact analysis, and defect investigation
• Medicaid provider background with understanding of downstream impacts
• Health and Human Services experience
• MMIS experience supporting state Medicaid agencies or MCOs
• Familiarity with Medicaid provider enrollment and credentialing and related downstream impacts (preferred)
• Experience supporting MMIS implementations or enhancements (preferred)
• Prior consulting or multi-client program experience (preferred)

Benefits:

• Competitive salary range: $150,000.00 - $179,300.00
• Comprehensive benefits package including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Reasonable accommodations provided to individuals requiring assistance due to a disability, medical condition, or physical or mental impairment