Customer Service and Professionalism PT Instructor, Professional Certificate Programs

Position Overview

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? At Kennesaw State University, one of the 50 largest public institutions in the country, we empower over 47,000 students through more than 190 undergraduate, graduate, and doctoral degree programs. We pride ourselves on our entrepreneurial spirit, high‐impact research, and vibrant campus culture that attracts students from across the globe.

Job Summary: Provides quality and technically relevant instruction in the assigned program while following departmental guidelines, policies, procedures and relevant regulations.

Location: Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144; Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Key Responsibilities

• Provides quality and technically relevant instruction of course curriculum.
• Teaches students learning strategies and customer service best practices.
• Conducts teaching and instructional activities using educational equipment, manipulatives, props, and other learning aids.
• Provides continual feedback and various assessment methods to ensure student mastery of learning outcomes.
• Assesses and records grading for homework assignments, quizzes, and tests.
• Completes paperwork associated with classroom and project management.
• Participates in marketing of courses by providing technical information during biannual Open House events.
• Assists with course and program evaluation and resolves quiz disputes when necessary.
• Maintains acceptable program quality and satisfaction scores.
• Keeps the Program Manager informed of any curriculum or student code of conduct issues.
• Records attendance in the learning management system.

Required Qualifications

• Education: Bachelor's Degree from an accredited institution of higher education
• Experience Required: Five (5) years of experience in a customer-centric professional environment

Preferred Qualifications

• Education: An advanced degree from an accredited institution of higher education in a related field