Systems Field Technician

Position Overview

Join Locknet Managed IT as a Systems Field Technician—an exciting opportunity for a tech‑savvy problem solver who thrives in a fast‑paced environment. In this role, you will be at the forefront of providing excellent onsite support by deploying and troubleshooting hardware for both internal and external customers. You’ll handle everything from installing desktops, laptops, tablets, and servers to resolving help requests and documenting solutions. Compensation: $25.00/hr - $28.00/hr.

Key Responsibilities

• Follow established processes for deploying desktops, laptops, tablets, servers, and other hardware to meet quality and security standards.
• Act as the front‑line representative to perform hardware installs, troubleshooting, preventative maintenance, and support.
• Prioritize and schedule project‑based work, support tickets, alerts, and escalations.
• Record, track, and document the problem‑solving process through to final resolution.
• Document client environments including hardware, software, and network configurations in knowledge bases.
• Interact with software and hardware vendors to resolve issues or install and update software.
• Perform remote support, software installs, and end user setups as required.
• Access software updates, drivers, and online resources to facilitate problem resolution.
• Test fixes to ensure issues are adequately resolved and conduct post‑resolution follow‑ups to ensure customer satisfaction.
• Evaluate documented resolutions and analyze trends to prevent future problems.
• Assess hardware, software, and network needs to ensure efficient operations.
• Maintain up‑to‑date knowledge of processes, procedures, and best practices for safe and secure operations.
• Perform other duties as assigned.

Required Qualifications

• College diploma in the field of computer science or 2 years equivalent work experience.
• Experience with desktop and server operating systems including Windows 7/8/10, Server 2008‑2016, and Microsoft Office.

Preferred Qualifications

• University degree in the field of computer science and 2 years equivalent work experience.
• Certifications: Comp‑TIA Network+, Comp‑TIA A+, CompTIA Security+, CCNA, MCSA