Field Technical Operations Manager

Position Overview

We're hiring a Field Technical Operations Manager for a dynamic, supportive, family-run organization based in Miami. In this hands-on leadership role, you will serve as the primary technical expert in the field—overseeing installations, commissioning, troubleshooting, and emergency response on security systems projects across commercial and institutional environments. This role is full-time and based in Miami, FL with up to 75% field travel. Salary Range: $72,000 – $85,000 per year.

Key Responsibilities

• Manage and execute security system projects including installations, maintenance, and emergency response for intrusion, access control, video surveillance, and fire/life safety systems.
• Configure and troubleshoot system issues to ensure rapid resolution and minimal downtime.
• Implement technical solutions to enhance efficiency and service delivery in alignment with company objectives.
• Lead coordination efforts among field technicians, subcontractors, and clients to ensure smooth operations.
• Conduct regular site visits and inspections to assess operational compliance with safety protocols.
• Create and manage technical documentation, reports, and system drawings.
• Provide client training, walkthroughs, and post-installation support.
• Maintain accurate time logs, manage inventory, and support field logistics.
• Train and mentor field staff on technical processes, equipment, and best practices.
• Assist in budget planning for field operations and effectively manage expenditures as needed.
• Stay updated on industry advancements and emerging technologies to integrate innovative solutions.

Required Qualifications

• Over four years of experience in electronic security or low-voltage systems.
• Bachelor's degree in Engineering, Electronics, or a related field; or equivalent hands-on experience.
• Proficiency with systems such as Honeywell, Bosch, Lenel, Genetec, Axis, i-PRO, HID, and Mercury.
• Working knowledge of IP devices, firmware updates, and diagnostic tools.
• Ability to read architectural drawings, wiring diagrams, and network layouts.
• Exceptional leadership, team management, communication, and organizational skills.
• Proficiency in technical software and project management tools (Excel, Outlook, project tracking apps, mobile tools).
• Willingness to travel up to 75% (domestically and internationally), availability for emergency calls, and the ability to meet physical demands such as lifting up to 50 lbs, climbing ladders, and navigating construction sites.
• Valid passport and a driver's license with a clean driving record.

Preferred Qualifications

• Field certifications such as BASA, Genetec, Bosch, Axis, and i-PRO.
• Bilingual in English and Spanish.

Benefits & Perks

• Competitive salary: $72,000 – $85,000 per year based on experience.
• Comprehensive benefits package: Including health insurance and paid time off.
• Discounted home security monitoring services.
• Opportunities for professional growth and development.
• Supportive and fun office culture that values relationships, growth, and collaboration.
• Chance to work with industry-leading clients across luxury, government, and corporate sectors.
• Travel and field autonomy with strong internal support.