Medical Office Receptionist

Position Overview

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs every day. As the fastest growing mental health practice group in the country, we are looking for an engaging Practice Coordinator to manage the front office daily activities at our practice location while delivering quality customer service to both in-person and remote patients and clinicians. Our core values of Belonging, Empathy, Courage, and One Team guide everything we do.

Compensation: $19-$20/hour, plus quarterly bonus/incentive potential

Key Responsibilities

• Create a positive work environment by supporting in-office clinician and staff engagement activities and promoting LFST culture.
• Conduct schedule preparation for all patients ensuring paperwork, credit card details, demographics, and patient charts are complete.
• Perform general office duties such as sorting mail, scanning documents, handling e-faxes, shared emails, and maintaining office cleanliness and appeal.
• Communicate effectively with peers, clinicians, and patients to support quality patient care and clinician satisfaction.
• Provide exceptional customer service by managing front desk responsibilities including greeting patients, handling check-ins/check-outs, and addressing inquiries via phone, email, or portal.
• Assist patients with telehealth access, patient portal issues, and troubleshooting while managing phone queues to ensure timely responses.
• Handle urgent requests by triaging patient issues and ensuring proper escalation or direction to the correct department.
• Collect in-person and telehealth co-payments, verify account balances, and complete insurance eligibility verifications.
• Provide general administrative support to clinicians including correspondence, coordinating additional patient queries, and auditing appointment accuracy.
• Maintain a pleasant, secure, and motivational working environment for the entire practice team.

Required Qualifications

• Ability to multitask and prioritize duties to support the delivery of high-quality patient experiences.
• Strong written and verbal communication skills.
• Proficient in using Computer Software Applications, including Microsoft Office and Electronic Medical Records (EMRs).
• Capable of handling sensitive and confidential information in accordance with HIPAA guidelines.
• Education: High School or equivalent required; Associate’s/Bachelor’s degree preferred.
• Minimum of 1+ years’ experience in healthcare operations, customer service, or a similar setting.
• Ability to meet physical requirements including sitting, standing, bending, walking frequently, and lifting objects up to 25 pounds, with necessary vision abilities.

Benefits & Perks

• Medical, Dental, Vision, AD&D, Short and Long-term Disability, and Life Insurance
• 401k Retirement Savings with Employer Match
• Paid Parental Leave, Paid Time Off, and Holiday Pay
• Employee Assistance Program