Vice President, Product Design and Research

Position Overview

SurveyMonkey is reimagining its product to deliver deeper, more actionable insights for individuals and teams globally. As VP of Design & Research, you will lead the vision and execution for how customers experience our platform—across creation, collaboration, analysis, and beyond. You will oversee a multidisciplinary organization spanning Product Design, Content Design, Design Systems, and User Research, while serving as a strategic partner with Product Management to sharpen focus on high-impact challenges.

Key Responsibilities

• Craft a Vision for Experience: Define and drive the end-to-end UX and research strategy for our platform—delivered in fast, iterative phases that create meaningful customer value.
• Build and Scale the Organization: Lead a world-class team across UX, content, systems, and research—nurturing deep expertise in each function while fostering a shared culture of creativity, inclusion, and impact.
• Be a Strategic Product Partner: Work hand-in-hand with Product and Engineering to identify the right problems to solve—grounding the roadmap in user needs, research insights, and behavioral data.
• Unify the Platform: Create design systems and experience patterns that tie together fragmented product surfaces into a cohesive, modern, multi-platform UX.
• Accelerate Self-Serve Growth: Help design PLG-ready, insight-led experiences that drive activation, engagement, and expansion.
• Lead with Innovation & Curiosity: Champion the use of AI/ML where it creates leverage—whether in user experience, research tooling, or design workflows.
• Drive Alignment Across the Org: Represent Research & Design at the executive level—advocating for the customer and aligning cross-functional teams around experience quality as a competitive advantage.

Required Qualifications

• 12+ years of experience in product design and/or research, including 5+ years in senior leadership roles.
• Experience in product-led growth (PLG) or self-service environments, with an understanding of how experience impacts activation, conversion, and retention.
• Proven success leading multi-disciplinary UX and research organizations within complex SaaS or productivity platforms.
• A strong foundation in interaction design, UX strategy, design systems, and research methodologies.
• Experience unifying disconnected product surfaces into a coherent, scalable user experience across web and mobile.
• A track record of helping product teams focus on the right problems—leveraging qualitative and quantitative insight to inform and shape strategy.
• Technically current—actively explores and applies modern design, research, and AI tools to stay ahead of the curve.
• Confident communicator with executive presence—comfortable influencing at all levels and aligning diverse stakeholders around the user perspective.

Benefits & Perks

• Compensation: Base pay ranges from $289,000/year to $340,000/year depending on geographic market and other factors.
• Bonuses & Commissions: May also be offered as part of the total compensation package.
• Benefits: Competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings accounts; paid holidays; paid time off; employee assistance program; and other company benefits.