Entry-Level IT Technician Apple / Tech Device Repair

Position Overview

Gophermods is hiring an Entry-Level IT Technician for our device repair and customer support teams. Based in Minneapolis, MN (1624 New Brighton Blvd.) and New Brighton, MN (711 5th St SW, Suite 400), this role offers Full-Time & Part-Time opportunities. You’ll receive paid, hands-on training, tools, and mentorship — with a clear path toward industry certifications like CompTIA A+, Network+, and Security+ — to help launch your IT career.

Key Responsibilities

• Diagnose and repair smartphones, tablets, laptops, and gaming consoles (training provided)
• Deliver outstanding customer service and tech support in person, via phone, and over email
• Perform troubleshooting and adhere to repair procedures and safety protocols
• Maintain accurate documentation and case notes in repair systems
• Support education and business clients with device preparation and bulk repair projects
• Keep the workspace organized and contribute to overall store operations
• Collaborate with team members to improve repair processes and workflows

Required Qualifications

• Passionate about technology and eager to learn new skills
• Reliable, detail-oriented, and organized
• Excellent communication and interpersonal skills
• Able to lift up to 30 lbs and perform manual repair work
• Comfortable working in a fast-paced, team-based environment
• Available Monday to Friday with flexible scheduling
• No prior tech repair experience required; experience in retail, customer service, or tech support is a plus

Benefits & Perks

• Starting Pay: $16–$21 per hour, based on experience
• Bonuses: Performance-based bonuses & commissions
• Annual Raises: Up to 8% increases based on performance
• Paid Time Off (PTO): Two weeks paid vacation per year plus two weeks unpaid
• Health Benefits: Medical, dental, and vision insurance (50% employer-covered)
• 401(k): Retirement plan with 4% employer match
• Disability Insurance: Short- and long-term coverage included
• Flexible Scheduling: No nights or weekends
• Professional Development: Career growth, internal promotions, and leadership training