Call Center - Member Contact Center Rep 1 PT - Remote

Position Overview

We embrace passionate Team Members who consistently display our values – United, Informative, Approachable, Caring and Transparent. In this role as a Member Contact Center Representative I (Part Time), you will provide exemplary service via phone, e‑mail, web channels, mail, and facsimile while supporting a wide range of Credit Union depository and lending products. Join the Nuvision Team today and let us be a part of your career journey! Sign‑on bonus available for external applicants. Please note that final pay is determined based on a combination of factors including experience and industry background.

Key Responsibilities

• Provide efficient and timely service to the membership via phone, mail, and facsimile, ensuring quality and accuracy.
• Consult with members, identify needs, offer solutions, and follow up on pending transactions while holding conversations that matter.
• Recommend additional products and services, including ancillary products, as appropriate.
• Perform various duties such as opening new Member Accounts (Savings, Checking, Money Market, Trust, Certificates, and IRA) and completing necessary forms.
• Conduct account maintenance including changes of address, name changes, updating account information, adding/updating joint owners or beneficiaries, account closures, processing deceased accounts, and notary services.
• Identify and report any suspicious behavior or suspected fraud activity.
• Complete all required training and compliance modules.
• Treat all co‑workers and members with respect.
• Support and participate in continuous improvement activities.
• Represent the Credit Union in a positive and professional manner at all times.
• Maintain confidentiality of member and other sensitive information.
• Perform other related duties as assigned.

Required Qualifications

• 1 year retail experience with a proven track record in meeting and/or exceeding service and sales goals.
• Basic understanding of financial products and services.
• Professional verbal skills and etiquette.
• Proficiency in Microsoft applications (Word, Outlook, and Excel), remote signing, and the ability to operate a webcam.
• Excellent follow‑up skills.
• Strong interpersonal skills with the ability to listen, understand, and anticipate member needs.
• Excellent written communication skills (email), with strong grammar and spelling.
• Outstanding member service and organizational skills.
• Ability to work collaboratively with other departments – a true team player.
• A genuine interest in helping members through Conversations that Matter with an empathetic and caring nature.
• Willingness to make a difference and maintain professionalism at all times.

Preferred Qualifications

• 2+ years of retail experience with a proven ability to meet and/or exceed service and sales goals.
• Experience with home banking and technical skills.

Benefits & Perks

• Compensation: Pay scale by applicable geographic location – Alaska: $20.00–$29.17, Arizona: $15.93–$23.90, Florida: $15.17–$22.76, Nevada: $16.31–$24.47, Southern California: $20.00–$29.17, Texas: $15.32–$22.99, Washington: $20.00–$29.17, Wyoming: $15.40–$23.10. Final pay is determined based on experience and qualifications.
• Medical
• Dental
• Vision
• Life Insurance
• Flexible Spending Account
• 401(k) Matching
• Paid Time Off
• Training Provided
• Tuition Reimbursement