Senior Manager Planning and Business Operations Caribbean and Latin America (CALA)

Exceptional Hospitality Starts with You

We are looking for a Senior Manager, Planning and Business Operations, CALA to oversee daily functions of our Caribbean and Latin America managed hotel portfolio. The role is based at our corporate office in Miami, FL.

What You’ll Do During a Typical Day

• Support strategy, project management, and implementation of short- and long-term initiatives aligned with regional and enterprise goals.
• Track progress toward goals, partner collaboratively with partners, provide regular status updates to SVP Ops, CALA, and see initiatives through from inception to completion.
• Prepare materials and presentations for operations leadership meetings and follow up on action items.

How You’ll Collaborate With Others

• Serve as trusted advisor and strategic partner to the SVP Hotel Operations CALA.
• Collaborate with Americas Planning and Business Operations team to implement initiatives, share best practices, and guide connectivity within the Americas region and across the enterprise.
• Engage with teams to ensure property‑level and Hotel Operations team feedback is integrated into corporate initiatives.

Projects You’ll Take Ownership Of

• Develop clear strategies, recommendations and business cases to support CALA initiatives.
• Project manage priority projects identified by enterprise/SVP Hotel Operations CALA.
• Partner with CALA Senior Leadership and respective teams to create executive‑level deliverables and presentations for important partners.
• Use and track data to provide regular updates to leaders on strategic initiatives; evaluate CALA metrics and set Customer Promise targets.
• Connect enterprise and CALA leadership teams to guide informed decisions and advocate for CALA inclusion across major projects.
• Support implementation of enterprise programs, partnerships and activations into hotels across the region.

You Have These Minimum Qualifications

• Six (6) years of work experience.
• Three (3) years of project management experience, including strategic initiative implementation and partner communication.
• Two (2) years of hospitality operations experience.
• Bilingual fluency in English and Spanish (written and spoken).
• Proficient in Microsoft Suite.
• Willing to travel up to 20%.

It Would Be Useful If You Have

• BA/BS Bachelor's degree.
• On‑property hotel experience.
• Experience navigating a corporate matrix environment.

Benefits

• Travel perks – 110 nights of deeply discounted travel with room rates as low as $40/night.
• Employee Stock Purchase Program (ESPP) – invest in Hilton shares at 15% discount.
• Paid parental leave for eligible members.
• Personalized caregiving support.
• Crisis concierge.
• Mental health resources via EAP.
• Generous paid time off (PTO).
• Health & welfare benefits including dental, vision, etc.
• Retirement plans for financial security.

Work Locations

Hilton – Miami Regional Office.

Schedule

Full‑time.

Brand

Hilton Corporate.

Shift

Day Job.

Job Category

Guest Services, Operations, and Front Office.