Community Hospital Registration Associate - Revenue Cycle Patient Access

Position Overview

The Community Hospital Registration Associate advances the revenue cycle process within Penn State Health, ensuring that all required patient information is secured for both inpatient and outpatient services. This role is pivotal as the initial point of contact for patients, supporting multiple hospital departments and playing a key role in building lasting patient relationships.

Key Responsibilities

• Secure all information required for accurate patient pre-registration and registration.
• Convert the correct visit within the billing system.
• Verify insurance details and perform benefit verification for hospital services.
• Review regulatory requirements for admissions, observations, surgical day care, ED visits, and outpatient services.
• Serve as the initial point of contact for patients and their families while providing ongoing support across departments.

Required Qualifications

• HS Diploma or GED required.
• Minimum of six months’ experience in a customer service setting.

Preferred Qualifications

• Medical health insurance knowledge preferred.
• Experience with medical terminology and Revenue Cycle processes preferred.

Benefits & Perks

• Competitive Pay: Enjoy a compensation package that reflects your contributions.
• Health & Wellness: Access exceptional benefits including medical, dental, and vision coverage with no waiting period, plus Employee Wellness Programs and Fitness Discounts.
• Work/Life Balance: Benefit from generous paid time off, personal time, and paid parental leave.
• Retirement & Security: Retirement benefits, extended illness bank, life insurance, and identity theft protection are provided.
• Professional Growth: Opportunities for tuition reimbursement, career advancement, and professional development.