VST - Volunteer Support Technician; CA, Sacramento

Position Overview

VST - Volunteer Support Technician (CA, Sacramento) role at Interactive Government Holdings, Inc. (IGH). IGH is a leading professional services and technology provider to the Federal Government. Our mission is to serve uniformed service members globally and their support systems locally. We utilize strategy, data science, and technology to make the programs we execute more efficient for the people our programs serve.

IGH has a national and international program staff and a corporate headquarters located in Springfield, Virginia. We are proud of our ability to shape tomorrow while ensuring all active-duty personnel and reservists can carry out their critical missions and tasks today.

Location: Sacramento, California

Key Responsibilities

• Work in close coordination and cooperation with State Chairs, and resident Guard/Reserve leadership at the national, state, and local levels.
• Track compliance of State Committee volunteers, who have access to DOD-related Information Technology (IT) systems and any personal or sensitive information, annual Personally Identifiable Information (PII) and cybersecurity training.
• Perform analysis and feedback of current systems and programs to provide recommendations for improvement for compliance with DSSC policies and guidance.
• Provide input and recommendation for program improvement of the assigned area of the ESGR program to ensure compliance with ESGR's policies and guidance.
• Perform administrative tasks facilitating the establishment and management of a volunteer network. Maintain all member data in ESGR systems of record (ESGR portal and Event PLUS).
• Maintain accurate data in Event PLUS and the MMS. Perform continuous monitoring to ensure information is accurate and available.
• Enter Patriot Award delivery confirmation details into Event PLUS and record Statement of Support signings.
• Create events for all volunteer activities and complete the After-Action Report (AAR) in Event PLUS.
• Download the online training report from Event PLUS and enter training completed by committee volunteers into their record in MMS.
• Enter volunteer hours for the previous month into MMS.
• Manage registration for all Employer outreach events in Event PLUS.
• Provide data from ESGR systems to State Chair on volunteer’s contributions and outstanding employers of RC members as requested by the State Chair.
• Support volunteers in establishing working relationships with DSSC customers, stakeholders, strategic partners, and strategic alliances to enhance volunteer engagement in support of the ESGR mission.
• Work with Government to coordinate and ensure all equipment purchased with ESGR funds are reported on the respective property books and properly hand-receipted for accountability.
• Provide information to volunteers regarding the Joint Ethics Regulation, as they apply to volunteers representing DoD; specifically, the use of appropriated funds, gifts, travel, and relationships with non-DoD organizations (public sector, private sector, and non-profit organizations).
• Coordinate and provide logistics support for all training events, conferences, and break-out sessions to include room set-up for professional seating and note taking, table space for each attendee; space for complete marketing fulfillment display; complete audio-visual package; and verifying the availability of internet services as needed. Please note, contractors shall not book hotel rooms on behalf of the government or volunteers.