Front Desk Specialist

DESCRIPTION:

Perform duties of a Receptionist that include: providing information and referral, answering multi-line phone system, greeting consumers/non-consumers, administrative project task support to the ADA Paratransit program. Sorting and distributing mail, assisting with scanning, copying, filing, and typing correspondence letters.

MAJOR JOB FUNCTIONS:

• Provide information and referral to consumers/non-consumers and assist or direct them as necessary.
• Maintain and update information and referral sources.
• Refer consumers to the appropriate program and employee that is responsible for services if not able to help consumer answering all possible questions first.
• Administrative task support to the ADA paratransit program: assessment and triage of ADA consumer questions and issues who call/walk in to the center, ADA data entry into Smartsheet forms, fax professional verifications, provide application status for consumers, research new addresses for non-deliverable mail. In order to provide excellent customer/consumer service, conduct warm transfers only to the ADA team.
• Effectively communicate with consumers, staff and the public in a friendly and respectful manner. Answer and greet consumers as they enter the CIL. Inform staff that their appointment has arrived.
• Sort and distribute mail to the appropriate employee.
• Type correspondence and participate in ad-hoc projects, as assigned.
• Responsible for accurate and timely data entry, as assigned.
• Assist with office/clerical assignments, such as copying, filing, and typing.
• Maintain accurate documentation of services and logs.
• Provide five core services: Information and Referral, Advocacy, Independent Living Skills, Peer Support and Transition to increase the consumer’s independence.
• Comply with all CILNCF policies and procedures.
• Perform other related duties as assigned.
• Troubleshoot conflicts and concerns with potentially distressed consumers.
• Maintain a clean environment in Main Lobby and Reception Area.

QUALIFICATIONS:

• Personable and at ease with persons with disabilities.
• Ability to use a multi-line phone system.
• Ability to communicate effectively with consumers and non-consumers.
• Experience working with persons with disabilities.
• Demonstrated ability of good oral and written communication skills.
• Demonstrated ability to build and maintain rapport with others.
• Ability to work with staff and consumers on a cross-disability basis.

Job Type: Part-time

Pay: $15.00 per hour

Benefits:

• Paid time off

Work Location: In person