Customer Service Consultant (Phoenix)

Position Overview

7971 – Phoenix CEC – 1625 W. Fountainhead Parkway, Tempe, Arizona, 85282. CarMax, the way your career should be! As a Customer Service Consultant, you will be the vital link between a customer's at-home and in-store CarMax experience by providing a simple, seamless process. You will respond to sales leads and inquiries, guiding customers through every step of their car buying journey while ensuring an iconic customer experience.

Key Responsibilities

• Connect with inbound customers online and over the phone to understand their needs.
• Use your knowledge of the CarMax inventory to guide customers toward the right vehicle.
• Guide customers from online sales or appraisal to arranging finance applications and scheduling vehicle delivery.
• Ensure a seamless transition from online to in-store purchasing for an unrivaled customer service experience.
• Mentor colleagues as your skills and expertise grow.
• Achieve sales targets while maintaining high transparency and integrity.
• Acquire the Automotive Salespersons License in specific states; this may involve testing and travel as required.

Required Qualifications

• Experience in sales and customer service, preferably in retail.
• Ability to thrive in a fast-paced sales environment.
• Excellent listening skills and a strong customer focus.
• High level of self-motivation to achieve performance goals.
• Strong written and verbal communication skills.
• Capability to quickly learn and master new technologies with strong computer skills.
• Flexible availability including nights, weekends, and holidays.
• Willingness to accept shift changes twice per year as business needs require.
• Must meet minimum technology requirements and reside within 60 miles (or within 1 hour) of the Customer Experience Center (CEC) location.

Compensation & Benefits

• Compensation: Hourly rate of $18.00 – $26.70 with the opportunity for performance-based sales incentives after training.
• Benefits: Eligible CarMax Associates receive paid sick, vacation, and holiday time.
• For hourly or commission/incentive eligible associates: Up to 48 hours of sick time per year (accrued per pay period) and between 80 and 200 hours of vacation time per year (after a 90-day waiting period, depending on continuous service).
• Eight hours of pay for each of 6 scheduled holidays per year plus 1 floating holiday. Eligible for Holiday Premium Pay if working on a scheduled holiday due to business needs.
• For full-time salaried associates: Paid time away without a specified limit for various needs (sick, vacation, bereavement, jury duty, etc.) subject to manager approval.
• For additional details, please visit the CarMax Benefits website.

About CarMax

CarMax disrupted the auto industry by delivering an honest, transparent, and high-integrity car buying experience. With over 200 locations nationwide and a team of more than 25,000 associates, we are recognized for our commitment to training, diversity, and providing exceptional career growth opportunities. CarMax is an equal opportunity employer and welcomes all qualified candidates.