Help Desk Support Technician

Position Overview

Seeking a Help Desk Technician for a full service engineering firm in Milwaukee!

Key Responsibilities

• The IT Help Desk Support position includes providing technical support to various locations throughout Wisconsin, primarily focusing on Windows 10/11, O365, and inmate-related applications
• The role requires handling a range of support calls, from basic password resets to internet connectivity issues, within a call center environment
• Provide technical support for various locations throughout Wisconsin
• Handle support calls related to password resets, internet connectivity, and email issues
• Assist with hardware-related projects when not answering calls
• Meet call center metrics including call times and wrap-up time

Required Qualifications

• The ideal candidate will have a strong background in helpdesk support and excellent customer service skills
• 6 months+ of helpdesk experience supporting hardware/software
• Exposure to Hyper-V
• Experience with Windows 10 and O365
• Previous work in a call center/help desk environment
• Strong customer service skills
• Experience with troubleshooting Outlook issues

Benefits & Perks

• Medical, dental & vision insurance
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan with pre-tax and Roth options
• Voluntary Life Insurance & AD&D for employee and dependents
• Short and long-term disability insurance
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid Time Off (PTO), Vacation, or Sick Leave

Compensation

The pay range for this position is $30.00 - $50.00