Retail Sales Associate/Customer Service

Job Summary

We are looking for a part time experienced and enthusiastic retail sales associate that is hard-working, dependable, and willing to deliver a best in class experience for our customers. We want motivated, ambitious, positive people. The Retail Sales Associate, who reports to the Regional Manager, can be the team leader of the store location. The Retail Sales Associate is responsible for and must have at least a basic understanding of most aspects of the business, from customer satisfaction to store layout and accessory selection, to marketing, to bathroom and break room cleanliness. A crucial aspect of the job is providing a pleasant experience for each and every customer. Since that is not always possible, working constructively with unhappy customers is a necessity. An individual who excels with the customer will excel in the position.

Responsibilities and Duties

Store Operations

• Open and Close
• Operate POS System / Cash Register
• Balance Cash / Receipts / Bank Deposits
• Manage the flow of work so that commitments are met and customers are satisfied.
• Maintain a clean, safe and organized work environment

Sales and Marketing

• Retail Sales - Optimize customer experience.
• Develop and maintain relationships with referral sources (Verizon, AT&T, etc.).
• Online research / Pricing / Costs / Competition
• Participate in developing advertising and marketing plans.

Customer Service

• Meet and Greet
• Quote prices and times
• Keep customer informed - if we are late, if repair is complete, if scope of work changes
• Monitor store email and reply as appropriate
• Answer telephone

Qualifications and Skills Requirements

• Ability to lift and/or move 20 pounds
• Ability to regularly stand for long periods of time
• Ability to operate all office and wireless equipment pertinent to the position
• Demonstrate clear communication in listening, writing, and speaking
• Consistently demonstrate a commitment to CPR's policies and procedures, including but not limited to; attendance, confidentiality, conflict of interest, and ethical responsibilities.

Job Type: Part-time

Pay: $12.00 - $15.00 per hour

Expected hours: 14 - 28 per week

Benefits

• Employee discount
• Flexible schedule
• Paid time off

Application Question(s)

• Are you able to work in Winston-Salem and Greensboro as needed?
• Do you have any experience in phone or computer repair?
• Are you interested in learning phone or computer repair?

Work Location: In person