Call Center Sales Representative | Dallas, TX

Position Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA with a strong call center footprint. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across various industries including healthcare, retail, government, education, telecom, technology, e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents using advanced technologies to enhance customer journeys, drive scalability, and reduce costs. At MCI, we are committed to fostering an environment that promotes professional growth and continuous learning. Are you a persuasive communicator with a passion for sales and customer service? If so, we want you on our team! To be considered for this position, you must complete a full application on our company careers page including screening questions and a brief pre-employment test.

Key Responsibilities

• Handle inbound and outbound calls with professionalism and empathy
• Use product knowledge and training to recommend solutions and close sales
• Build rapport, listen actively, and address customer needs effectively
• Research account details and collaborate with internal teams to resolve issues
• Manage customer accounts and process orders accurately using our systems
• Follow scripts, policies, and procedures to ensure consistency and compliance
• Protect customer data and handle sensitive information responsibly
• Escalate complex issues to appropriate team members when needed
• Stay current with training, system updates, and team communications
• Maintain excellent attendance and punctuality

Required Qualifications

• Must be 18 years or older with a high school diploma or equivalent
• Strong verbal and written communication skills
• Typing speed of 20+ WPM
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Dependable, punctual, and self-motivated
• Skilled in conflict resolution, problem-solving, and negotiation
• Customer-focused with empathy, patience, and responsiveness
• Ability to multitask and manage time effectively
• Team-oriented with a positive attitude
• Comfortable in a fast-paced, evolving environment
• Strong interpersonal skills and relationship-building ability

Preferred Qualifications

• 1+ year of experience in customer service, sales, technical support, or administrative roles in a contact center
• Experience in state or federal work environments

Benefits & Perks

Compensation and Benefits at MCI are designed to reward your hard work and support your growth over time.

• Paid Training – Learn new skills while earning a paycheck
• Paid Time Off – Earn PTO and paid holidays
• Medical, Dental & Vision Insurance – Comprehensive health coverage for full-time employees (with eligibility details varying by location)
• Life Insurance – Options available to safeguard your loved ones
• Retirement Savings & Advancement Opportunities – Secure your future and grow within the company
• Flexible Schedules – Enjoy work arrangements that suit your lifestyle
• Daily Contests & Prizes – Participate in exciting contests with cash bonuses, electronics, dream vacations, and more
• Fun, Engaging Work Environment – A collaborative culture with a casual dress code
• Disability and Supplemental Insurance – Additional coverage options to provide extra support