Medical Collections Specialist

Position Overview

Compensation: Hourly Wage Estimate: 17.13 - 23.98 / hour

Do you want to join an organization that invests in you as a Collections Specialist? At Work from Home, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.

As the Collections Representative, you will contribute to the company’s mission, vision, and values by completing follow-up and collections for patient services. Under the supervision of the Business Office Manager/Business Office Supervisor, you will obtain payment from third party payers and self-pay accounts to enhance cash flow and gather reimbursement based on established contracts.

Key Responsibilities

• Perform follow-up activities on accounts to ensure prompt payment.
• Identify coding or billing errors from EOBs and work to correct them.
• Monitor insurance claims and contact insurance companies to resolve claims.
• Update patient account records to document actions taken.
• Assign bad debt to the collection agency.
• Act as a liaison for accounts and administer contracts in the collection of third party accounts (Medicare and Medicaid).
• Complete account reconciliation for accounts turned over to outside agencies.
• Negotiate payment plans on self-pay accounts.
• Maintain accounts receivable and reduce bad debt.

Required Qualifications

• Minimum (1) year of experience in a medical office setting (e.g., ambulatory surgery center, hospital, or doctor’s office) is highly preferred.
• Knowledge of managed care payers and medical terminology is preferred.

Benefits & Perks

• Comprehensive medical coverage that includes many common services at no cost or for a low copay (with prescription drug, behavioral health, free telemedicine, and free AirMed medical transportation).
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical, and financial well-being.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more.
• Consumer discounts through Abenity and Consumer Discounts.
• Retirement readiness, rollover assistance services, and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence).
• Employee Health Assistance Fund offering free employee-only coverage to full-time and part-time colleagues based on income.

Note: Eligibility for benefits may vary by location.