Customer Solutions Engineer (New Grad)

Position Overview

PermitFlow is redefining how America builds. We're an applied AI company serving the nation's builders—tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts, accelerating housing, clean-energy, and infrastructure development across the country.

Despite a $1.6T industry burdened by delays and wasted capital, PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development. As America enters a CAPEX super-cycle, joining PermitFlow means building the AI core powering the next wave of re-industrialization. Our headquarters is in New York City with a hybrid schedule (3 in-office days per week), and we welcome candidates who are NYC-based or open to relocation.

Key Responsibilities

• Identify fit, blockers, and key implementation paths early to ensure smooth customer launches
• Own onboarding from sales handoff through go-live, managing timelines, customer communication, and success milestones
• Configure workflows and processes aligned with customer goals, ensuring users can operate confidently and independently
• Troubleshoot and resolve issues quickly, collaborating with product and engineering when needed
• Document best practices and repeatable playbooks to make future onboarding faster and more consistent
• Capture and synthesize feedback from customers to inform product priorities and process improvements
• Build materials, guides, and videos that scale onboarding and reduce repetitive support requests
• Train internal teams on workflows, customer insights, and best practices to improve efficiency and alignment

Required Qualifications

• Must have a graduation date within 12 months of applying or have already graduated
• Strong project management skills – able to juggle multiple customer implementations, keep timelines on track, and communicate clearly about risks and blockers
• High technical aptitude – comfortable learning new software, working with data, and understanding system connectivity
• Excellent communicator with a strong presence on calls and in live demos, able to engage with both operators and executives
• Bias toward action and ownership – eager to dive into challenges, figure things out, and ensure customer success
• Ability to translate ambiguous customer needs into concrete workflows, configurations, and product requests
• Startup mindset – scrappy, resourceful, comfortable with ambiguity, and energized by building new processes
• Construction or permitting experience is a plus, but not required

Benefits & Perks

• Competitive salary and meaningful equity in a high-growth company
• Comprehensive medical, dental, and vision coverage
• Flexible PTO and paid family leave
• Home office & equipment stipend
• Hybrid NYC office culture (3 days in-office/week) with direct access to leadership
• In-Office Lunch & Dinner Provided