Customer Success

We are always looking for passionate and client-focused individuals to join our Customer Success team!

Whether you're an experienced Customer Success Manager or looking to grow as a Customer Success Specialist, this team offers the opportunity to build strong client relationships, drive success, and collaborate with cross-functional teams.

The Customer Success team is responsible for ensuring client satisfaction, managing deliverables, and providing strategic recommendations. These client-facing roles require a blend of relationship management, data analysis, and strategy to drive performance and growth.

If you think you’re a fit, we encourage you to apply or join our talent community. If a relevant opportunity becomes available, our hiring manager will reach out!

Key Responsibilities

• Serve as the primary or supporting point of contact for assigned clients, ensuring their needs are met and satisfaction remains high.
• Manage and oversee the execution of client deliverables across Product, Media, and Strategy teams.
• Develop, implement, and present product upsells and monthly media plans.
• Analyze and present performance data, helping clients optimize their strategies.
• Lead or support client conference calls, business reviews, and in-person meetings.
• Assist with new client onboarding and provide ongoing support.
• Participate in new business pitches and become an expert in our technology offerings.
• Provide hands-on media implementation as needed throughout the month.
• Occasional travel may be required.

Who Should Apply?

We’re always looking for proactive, detail-oriented problem-solvers who thrive in a fast-paced environment and are passionate about customer success. Whether you're experienced in managing client relationships or eager to grow in a client-facing role, this is a great opportunity to collaborate with a dynamic team, advocate for customers, and drive meaningful results. If you're a strong communicator, highly organized, and ready to take on challenges, we’d love to hear from you!

• Minimum of 2+ years of client-facing experience; recruitment, transportation, or SaaS experience a plus
• BA/BS Bachelor’s degree
• Diligent prioritization skills, strong multi-tasker & ability to adapt to constantly changing and unexpected deadlines
• Experience working with a team & delegating when necessary
• Obtain a solid understanding of our product offerings and how they benefit our clients’ recruitment strategies
• Proficiency with Microsoft Office

What We’ll Bring to the Table

We know you have a life outside of work, and we believe a fulfilling career should support both personal and professional well-being. That’s why we offer a range of great benefits, including:

• Comprehensive Benefits: Health insurance, 401K, and unlimited paid time off to support your overall well-being.
• Flexible Work Environment: A hybrid work schedule that allows for both in-office collaboration and remote flexibility.
• Professional Growth: Access to professional development resources, mentorship, and opportunities to work with award-winning products that are making an impact.
• Team Culture: Frequent team lunches, off-site outings, and a collaborative work environment where we celebrate wins together.
• Employee Perks: Discounts on products and services, plus the opportunity to be part of a team that values innovation, creativity, and fun.

We’re committed to creating a workplace where you can do great work, grow your career, and enjoy the journey along the way!

About AppVault

AppVault specializes in groundbreaking recruitment software solutions providing a holistic approach to engaging, hiring, and retaining talent. We take steps to fully understand a client’s culture, messaging, and brand to provide cutting-edge recruitment SaaS based solutions to leading B2B brands around the country.

Our mission is to proactively support organizations by creating and distributing strategic multi-channel messaging to highly targeted audiences – communicating unique qualities and identifying the right candidates. Our team is comprised of dedicated and coordinated professionals – analysts, creators, supporters, and leaders – proficient in multitasking and committed to delivering.