IT Support Technician

Position Overview

At M3 Technology Group, we help industry leading organizations connect their teams and customers so they can communicate, defend, save, and educate without technology getting in the way. With a 20+ year history and an award-winning record, we are a trusted technology solutions partner. Our core values – Teamwork, Excellence, Alignment, Make a Difference – drive our culture. The IT Support Technician is responsible for providing support to our enterprise users, customers, and vendors. Candidates should be technically adept and dependable self-starters with knowledge of Information Technology (IT) and Information Systems (IS).

Key Responsibilities

• Respond to service requests; provide user support via phone, chat, email, in person (on-site) and remotely.
• Assist in administering the corporate IT network and systems, including adding and removing users on the domain, as well as managing computers, printers, telephones, and other peripherals; install software and configure/repair hardware.
• Provide hands-on technical support, troubleshooting, and service on user endpoints, computers, and peripherals.
• Employ multiple troubleshooting mechanisms to resolve issues swiftly.
• Work closely with vendors/manufacturers to support a wide range of technologies and equipment; coordinate service activities as needed.
• Interact with internal personnel and IT staff in a professional, service-oriented manner.
• Provide front-line support for software solutions.
• Maintain regular and predictable attendance as scheduled.
• Work cooperatively with others.
• Train customers on systems as needed.
• Perform other duties as assigned.

Required Qualifications

• Impeccable attention to detail.
• Experience with administering Microsoft Office 365 and associated applications (Productivity Suite, SharePoint, Exchange, Teams, Azure Active Directory).
• Ability to work with minimal supervision.
• Solid communication skills, both verbal and written.
• Ability to respond quickly to issues and maintain focus until resolution.
• Vigilance in spotting and thwarting threats to systems and processes.
• Patience, determination, discipline, and maturity to effectively handle stressful situations.
• Must be available to work outside of normal business hours for maintenance or upgrades.
• Up to 10% travel may be required.
• Experience Required: Minimum 4 years of experience in an IT/IS helpdesk related role.
• Education: AAS or AS degree or higher in a computer science program.
• Valid driver’s license with an appropriate driving record.
• Physical Requirements: Ability to sit for long periods, work on a computer for extended periods, lift up to 25 lbs, and pass a drug screen and background check.

Preferred Qualifications

• Qualifications: CompTIA certifications are desired; Manufacturer certifications are strongly desired, especially for Microsoft, Cisco, HP, and VMware.