IT CLIENT SUPPORT ANALYST 3

Position Overview

This position takes direction from the IT Assistant Director – End User Support. The incumbent is responsible for supporting the technical needs of the programs at the LSUHSC Off-Campus Instructional Site (OCIS) on the LSU A&M Campus in Baton Rouge, Louisiana.

Key Responsibilities

• Provide general end-user support for LSUHSC OCIS programs.
• Support Audio Visual systems and related technical equipment.
• Coordinate with LSU A&M IT for integrated support needs.
• Deliver application-specific support to ensure optimal functionality.

Required Qualifications

• Bachelor's degree from an accredited four-year institution.
• Minimum of five years of relevant IT experience supporting end-user needs including hardware, software, inventory, and ticket management.

Preferred Qualifications

• Background in Computer Science, Computer Information Systems, or an information technology-related curriculum.
• Experience working in an academic institution of higher education.

Benefits & Perks

• Comprehensive health, life, dental, and vision insurance for eligible employees and their dependents.
• Flexible spending accounts and retirement plans.
• Generous annual and sick leave with 14 paid holidays and an employee health primary care clinic.
• Access to a full-service credit union and wellness benefits including complimentary fitness center membership.
• Employee assistance program, campus assistance program, and pet insurance option.