Dispatcher and Customer Service Representative

Position Overview

We are seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team. This role is essential in providing exceptional support to our clients and ensuring smooth operations within the transportation and logistics sector. The ideal candidate will possess strong communication skills and a solid understanding of transportation management systems, logistics, and supply chain processes.

Job Type: Full-time | Expected Hours: 40–50 per week | Work Location: In person

Compensation

From $15.00 per hour

Key Responsibilities

• Respond to customer inquiries via multi-line phone systems, ensuring excellent phone etiquette and communication.
• Utilize GPS technologies to assist in transportation planning and logistics management.
• Coordinate shipping and receiving processes, including dispatching freight efficiently.
• Analyze transportation data to optimize routes and improve service delivery.
• Collaborate with internal teams and third-party logistics.

Required Qualifications

• Previous experience in customer service or a related field is preferred.
• Proficient typing skills with the ability to manage multiple tasks simultaneously.
• Strong analytical skills to assess data effectively for decision-making purposes.
• Knowledge of dispatching processes.

Benefits & Perks

• 401(k)
• Dental insurance
• Health insurance
• Paid time off