IT/Help Desk Analyst
Job Description
Job Description
Provides escalated, broad technical support. Plans and implements hardware and software upgrades. Troubleshoots, resolves or appropriately triages moderately complex network connectivity issues. May provide server administration support to clients. Consults with users to assess and implement file structure needs and perform data migration. Performs backup server administration. Creates and oversees creation of complex technical documentation. Provides support/analysis for networked desktops and components, communications, applications and end user hardware for various SOM clinical sites. Responds to customer technical problems/issues. Escalates issues as appropriate. Reports on complex technical documentation. Maintains existing disaster recovery planning, testing and response. Analyzes and determines computing needs and makes recommendations on appropriate tools (hardware, software, peripherals).
Equal Opportunity Employer
University of California-Riverside is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.