Product Operations Analyst; Data & Insights

Position: Product Operations Analyst (Data & Insights)

• Define, track, and report on key performance indicators (KPIs) related to product effectiveness, customer experience, growth, and operational health.
• Write and execute queries on large datasets to support ongoing analysis and ad hoc business questions.
• Develop and maintain dashboards and reporting frameworks to provide visibility into product performance.
• Monitor product and operational performance to proactively identify issues impacting adoption, retention, and profitability.
• Deliver regular reporting and insights to stakeholders, highlighting trends, risks, and actionable recommendations.
• Support a culture of experimentation by designing, measuring, and interpreting A/B and multivariate tests.
• Ensure analytical rigor in experimentation and clearly communicate results and implications.
• Identify opportunities to improve product operations processes, data quality, and reporting efficiency.
• Stay current on industry best practices in product analytics, experimentation, and data tooling.
• Collaborate cross-functionally to drive continuous improvement across the product development lifecycle.

Education:

Label: Bachelor’s degree in Business, Data Analytics, Computer Science, Statistics, or a related field.

Experience:

Label: + 2–4+ years of experience in product analytics, business intelligence, or a related analytical role.

Skills:

• + Strong proficiency in querying large datasets (e.g., SQL).
• Experience with BI and analytics tools such as Power BI, Looker, Tableau, or similar.
• Experience designing and analyzing A/B or multivariate experiments.
• Familiarity with Agile product development methodologies.
• Experience aligning analytics with OKRs, planning processes, and operational reporting.
• Exposure to data modeling, Python, R, or advanced statistical techniques is a plus.
• Experience in SaaS, technology, or platform-based organizations preferred.

Analytical Thinking:

Strong ability to interpret complex data and translate it into actionable business insights.

Communication:

Excellent written and verbal communication skills, with the ability to influence stakeholders.

Collaboration:

Ability to work cross-functionally and build strong relationships across product, engineering, and business teams.

Problem-Solving:

Proactively identifies issues and opportunities, with a focus on measurable outcomes.

Adaptability:

Thrives in a fast-paced, dynamic environment with evolving priorities.

Benefits:

• Label: Medical, Dental, and Vision insurance
• Label: Basic and Supplemental Life Insurance options
• Label: 401(k) retirement plans with company match
• Label: Health Spending Accounts (HSA/FSA)
• Label: Flexible time off and 11 paid holidays
• Label: Family-building benefits, including Maternity, Adoption, and Parental Leave
• Label: Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
• Label: Wellness and Mental Health counseling services
• Label: Concierge and work/life support resources
• Label: Adoption Assistance Reimbursement
• Label: Perks and discount programs

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Equal Opportunity:

US MAKE BUSINESSES SMARTER TO IMPROVE CONSUMERS’ LIVES. We are an Equal Opportunity Employer, including disability/vets.

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