Telecommunications Operations Manager

Position Overview

Burke’s Garden Telephone Company is an Investor Owned Company established in 1899. The company strives to provide the best customer service possible with a focus on customer satisfaction and unmitigated integrity. This role supports building a telecommunications company by providing internal administrative and customer support.

Key Responsibilities

• Provide administrative support with internal procedures
• Provide sales support both in house and in the field
• Initiate troubleshooting and corrective actions upon receipt of network events, logs, and customer reports
• Serve as a point of contact for customer trouble inquiries
• Oversee the opening of trouble tickets with other carriers and vendors
• Perform network monitoring and assist in troubleshooting components in the AccessPlus Communications network
• Interface with vendors and assist with procurement

Required Qualifications

• 5+ years of work experience in the telecommunications field
• Familiarity with standard concepts, practices, and procedures within the telecom industry
• Experience with Microsoft Server Operating Systems, BGP, IPv6, and routing protocols is a plus
• Strong work ethic and multi-tasking ability
• Ability to work unsupervised while effectively utilizing direction, supervision, and training
• Good computer skills
• Excellent analytical, problem-solving, and decision-making abilities
• Strong written and verbal communication skills