Data Manager, Data Analytics

Position Overview

We are seeking a highly motivated Data Manager, Data Analytics to lead the development, governance, and delivery of high-quality data and insights across the organization. Bridging technical expertise with business strategy, this role ensures data is accurate, accessible, and actionable for decision-makers. The ideal candidate is both a strong people manager and a hands-on analytics leader with experience building scalable data processes and translating complex data into meaningful insights.

Key Responsibilities

• Lead and manage a team of data analysts and analytics engineers, fostering a culture of quality, collaboration, and continuous improvement.
• Oversee the design, development, and maintenance of dashboards, reports, and analytical models.
• Partner with stakeholders to understand business needs and deliver data-driven solutions.
• Establish and enforce data governance, quality standards, and best practices.
• Manage analytics workflows, prioritization, and project delivery timelines.
• Ensure consistent definitions, metrics, and documentation across data assets.
• Support strategic initiatives with advanced analysis, trends, and insights.
• Evaluate and implement tools, technologies, and processes to improve analytics capabilities.
• Lead and mentor Data and Benchmark Analysts utilizing intelligent automation utilities.
• Interpret data formulas, calculations, and troubleshoot variances.
• Collaborate enterprise-wide to ensure KPIs, risk indicators, and operational strategies are met.
• Provide data-driven updates to leadership regarding customer service results and recommendations.
• Work with internal stakeholders and consultants to enhance risk models for assessing improvement initiatives and project prioritization.
• Assist the Director in developing and managing the assigned budget and resources, including forecasting and cost control.
• Identify opportunities to improve customer service delivery by implementing industry best practices and KPI’s.

Required Qualifications

• Bachelor's degree in Business, Operations, or a related field (or equivalent experience).
• 3+ years of experience in data analytics or business intelligence; leadership or management experience is a plus.
• Strong proficiency in SQL and experience with data visualization tools (e.g., Tableau, Power BI, Looker).
• Experience working with data warehouses and modern data stacks.
• Solid understanding of data modeling, ETL processes, and analytics best practices.
• Proven ability to communicate complex data insights to both technical and non-technical audiences.
• Strong organizational, project management, and stakeholder management skills.

Preferred Qualifications

• Understanding of IT Architecture (experience with SAP is an asset).
• Experience with cloud platforms (e.g., AWS, Azure, GCP).
• Familiarity with Python or R for analysis and automation.

Benefits & Perks

• 401k with Company match
• Competitive salary and benefits package
• Full insurance benefits starting day 1 (health, dental, vision, life)
• Collaborative environment with a genuine flexible working policy
• Share purchase/match plan
• Defined Contribution savings plan
• Top Talent Program
• Volunteer paid days off
• Employee Assistance Program
• Achievement fund
• Flexible work arrangements
• Opportunities for professional growth and leadership development
• Collaborative, data-driven work environment

We are committed to building a diverse and inclusive workforce. If you are excited about this role and do not meet every qualification, we encourage you to apply.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives, and talents. Full participation in a safe, healthy, and respectful environment is key to our success.