Customer Service Representative (Part-Time)

Position Overview

About the Role: As a Customer Service Representative, you will be the face and voice of our company, providing outstanding customer service and ensuring a positive experience for our residential clients. You will manage customer inquiries, schedule service appointments, and support our technicians and service teams, all while using your excellent communication and problem-solving skills to drive customer satisfaction and company growth.

Why You’ll Want to Work Here:

Key Responsibilities

• Answer incoming customer calls and inquiries in a friendly, professional, and timely manner, ensuring exceptional service at all times.
• Listen attentively to customer concerns, questions, and service requests, demonstrating empathy and a commitment to prompt issue resolution.
• Schedule service and new sales appointments to maintain an optimal call board for technicians and Comfort Advisors.
• Dispatch technicians based on availability and customer preferences to prioritize high-value opportunities and ensure efficient routing.
• Provide accurate, detailed information on service offerings, pricing, and appointment specifics to customers.
• Maintain organized customer records, documenting interactions, service requests, and any special instructions.
• Assist customers with troubleshooting minor issues over the phone and provide guidance post-dispatch as necessary.
• Collaborate with service technicians by relaying job details, customer information, and updates or changes promptly.
• Follow up with customers post-service to ensure satisfaction, address further concerns, and gather feedback.
• Handle customer complaints or escalations professionally while working towards effective resolutions.
• Stay updated on company services, policies, and procedures to provide accurate information and efficient service.
• Support administrative tasks such as data entry, invoicing, and generating service reports as needed.
• Collaborate with team members and different departments to ensure seamless service delivery and a positive customer experience.

Required Qualifications

• Previous experience in customer service, preferably in a service-oriented industry.
• Excellent verbal and written communication skills with a friendly and professional demeanor.
• Strong problem-solving skills and the ability to think quickly on your feet.
• Outstanding organizational and multitasking capabilities to manage a high volume of inquiries and service requests.
• Proficient computer skills, including experience with customer service software, CRM systems, and Microsoft Office Suite.
• Familiarity with HVAC, plumbing, or electrical terminology is an asset.
• Ability to remain calm under pressure with effective conflict resolution skills.
• High school diploma or equivalent.

Preferred Qualifications

• Customer service focus with the ability to build strong relationships with both employees and partners.
• Exceptional problem-solving and conflict resolution abilities to drive improvements at all levels.
• Highly organized with an ability to act quickly while maintaining attention to detail.
• A commitment to high standards and a demonstrated level of integrity.

Benefits & Perks

• Benefits: Performance pay directly tied to results – You deliver for us, we deliver for you.
• Benefits: Secure your financial future with a 401(k) plan and company match.
• Benefits: Ongoing training that leads to bigger career opportunities and includes continuous education stipends.
• Schedule: Afternoon-Evening