Manager - Credit & Collections

Position Overview

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy with a rich history of technological innovation and superior customer service. Committed to creating a culture of inclusion, the company values the unique experiences of its employees. The Manager of Credit & Collections reports to the Senior Manager of Credit Strategy and leads a team of Credit Analysts to drive an effective credit and collections process in compliance with PA PUC regulations and overall business strategy. Location: Hybrid, Downtown Pittsburgh, Pennsylvania.

Storm Roles: All Non-Union Employees will serve in storm roles as appropriate to their role and skillset.

EQUAL OPPORTUNITY EMPLOYER: Duquesne Light Holdings is committed to equal employment opportunity and fostering an inclusive workplace.

Key Responsibilities

• Develop and implement credit and collection policies and procedures that balance regulatory compliance with cost-effective credit strategies.
• Lead the redesign of the collection process and customer segmentation profiles in response to new laws, technology improvements, or strategic changes.
• Manage strategic cross-functional partnerships with Legal and Strategic Customer teams to address customer balances appropriately.
• Oversee the development, design, and maintenance of processes to capture data for daily, weekly, monthly, and annual reporting for internal and PUC requirements.
• Provide expertise to guide analysts in addressing questions related to PUC credit regulations, CSR inquiries, and credit-related service issues.
• Identify opportunities and lead projects leveraging technology, staff, and training to enhance debt collection practices.
• Supervise and develop Credit Analysts in executing credit and payment processing activities.
• Manage relationships with third-party vendors and outside bankruptcy counsel, including discussions on objectives, reporting requirements, litigation, system upgrades, and performance reviews.
• Process invoices, monitor performance, assist in the RFP process, and periodically review contracts for third-party vendors, including banking and payment processing partners.
• Provide oversight of customer payment channels and communications to ensure timely and accurate processing and to prevent customer confusion.
• Develop new payment channels as needed to meet customer requirements and align with the overall strategy.
• Collaborate with Finance for monthly and yearly general ledger and closing activities.
• Maintain a balanced bank and CRM while managing timely exception processing.

Required Qualifications

• Bachelor's degree in Finance, Accounting, Information Systems, or a related discipline.
• Seven (7+) or more years of related experience, including familiarity with credit management, financial analysis, and data handling.
• Valid driver’s license.
• Ability to plan and direct the work of others.
• Strong interpersonal and communication skills.
• Ability to analyze and develop strategies for scheduling multiple projects effectively.
• Capability to make clear, concise decisions under stressful conditions.
• Demonstrated leadership and effective collaboration within cross-functional teams.

Preferred Qualifications

• Experience working within a regulated environment.
• Familiarity with PA PUC regulations.