Patient Diagnostic Assistant

Position Overview

University of Utah Health is a patient-focused organization dedicated to enhancing the health and well-being of people through patient care, research, and education. Our culture of collaboration, excellence, leadership, and respect is integral to our mission. This role provides coordination and continuity of patient care by organizing required healthcare services. POSITION REQUIRES APPROVAL FROM COMPENSATION DEPARTMENT for posting or reclassification. The position supports multi-site, multi-provider specialty care as the first point of contact for patients, physicians, and insurance providers.

Key Responsibilities

• Coordinate and organize diagnostic tests, procedures, and surgery schedules.
• Assist in the coordination of outside lab work, gathering results, and documentation.
• Act as a liaison with patients, healthcare professionals, and ancillary hospital departments.
• Maintain current lists of patients for various treatment phases.
• Support multi-site service locations and ensure proper coordination of patient appointments.
• Provide clinical information to patients, referring physicians, labs, and insurance carriers.
• Initiate and follow up on insurance pre-authorizations, including handling exceptions for tests and procedures.
• Serve as the first point of contact by answering calls, greeting, and directing patients.
• Assess patient inquiries to ensure correct scheduling with the appropriate provider.
• Triaging calls and managing communication between patients, providers, labs, and insurance carriers.
• Create new patient charts ensuring inclusion of appropriate documentation.
• Maintain filing for patient charts and coordinate records management with external institutions as required.
• Perform other related duties as assigned.

Required Qualifications

• Bachelor’s degree in a healthcare related field, or equivalent experience.
• Demonstrated human relations and effective communication skills.
• Ability to remain calm when assisting chronically ill patients with potentially life-threatening symptoms.
• Proven ability to triage patient needs and direct them appropriately.
• Strong organizational skills for coordinating complex appointments among multiple healthcare professionals.