Licensed Life and Health Insurance Advisor

Position Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and Anything-as-a-Service (XaaS) cloud technology solutions across diverse industries. With operations spanning multiple countries and both on-site and remote contact centers, we are committed to fostering an environment that supports meaningful careers, continuous learning, and professional growth.

We are seeking a Licensed Life and Health Insurance Specialist to educate and guide customers in selecting the best policies for their needs. To be considered, please complete a full application on our company careers page along with the screening questions and pre-employment test.

Key Responsibilities

• Provide information to customers about various healthcare options and insurance policies.
• Help customers choose the appropriate insurance policy that fits their needs.
• Engage with customers to understand their requirements and provide relevant solutions.
• Ensure all activities and advice comply with insurance regulations and company policies.
• Deliver high-quality service to ensure customer satisfaction and retention.
• Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
• Maintain accurate and up-to-date customer information and documentation.
• Stay informed of changes in insurance regulations, healthcare policies, and market trends.
• Promote various insurance products and services to achieve sales targets.
• Resolve customer concerns regarding their insurance policies.
• Collaborate with team members and departments for a cohesive customer service approach.
• Participate in ongoing training and professional development to maintain licensure and enhance skills.

Required Qualifications

• High school diploma or GED.
• Must hold a valid Healthcare Insurance License.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• Excellent oral and written communication skills.
• Strong organizational abilities and interpersonal skills.
• Flexible schedule with strong analytical, problem-solving, and multitasking abilities.
• Capable of functioning efficiently in a fast-paced environment.
• Dependable in completing assignments and maintaining attendance.

Preferred Qualifications

• Previous call center experience is a plus.

Benefits & Perks

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests featuring cash bonuses and exciting prizes.
• Health Benefits: Comprehensive medical, dental, and vision coverage available after the eligibility period.
• Retirement Savings: Secure your future with available retirement savings programs.
• Disability Insurance: Short-term disability coverage to help protect you during unexpected challenges.
• Life Insurance: Options available to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance available for added protection.
• Career Growth: Significant advancement opportunities with a focus on internal promotions.
• Paid Training: Enhance your skills while earning a paycheck.
• Fun, Engaging Work Environment: Experience a team-oriented culture that fosters collaboration.
• Casual Dress Code: Enjoy the comfort of a relaxed work attire.