Field Installation Technician (Des Moines, IA)

Position Overview

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders, united by a common goal – To build the future of predictive maintenance. As we enter the next phase of company growth, we are seeking people to help lead the journey.

The Asset Reliability Technician reports to the ART, Regional Manager and is responsible for the installation, testing, and servicing of AssetWatch Condition Based Monitoring solutions at client sites based on defined specifications. Hiring is currently open for Des Moines, IA.

What You’ll Do

• Work in confined industrial environments while wearing Personal Protective Equipment (PPE), including protective glasses, gloves, clothing, and footwear.
• Travel up to 70% of the time, both locally and regionally; overnight and air travel required.
• Occasionally work weekends and off hours.
• Develop comprehensive knowledge of company products and adapt them for varying customer environments.
• Ensure all installed product solutions are reviewed with the assistance of the field coordination team.
• Provide on-site technical support to industrial and manufacturing customers for complete satisfaction.
• Troubleshoot and repair product installations when communication issues arise.
• Communicate and maintain detailed installation and field service records.
• Manage service tools and inventory to ensure accountability of assigned company assets.
• Interact with customers in a friendly and professional manner, representing the company’s image and brand.
• Collaborate effectively with customer personnel to gain their confidence and cooperation.
• Support the product development team in evaluating and testing existing and new products.
• Maintain an expense account and submit accurate records weekly.
• Work autonomously with minimal supervision while maintaining professional communication and conduct.
• Demonstrate the desire and knowledge to understand and solve customer needs.
• Provide customers with professional, courteous service and clear, continuous communication.
• Multi-task, prioritize, and manage time effectively while exhibiting exceptional organizational skills and a bias for action.
• Collaborate with team members, building trust and contributing to overall success.
• Translate the vision of the CEO and senior leadership into day-to-day tactical support.
• Embrace a culture of accountability, behave ethically, and take responsibility for achieving work goals.
• Exhibit strong written and verbal communication skills to effectively convey ideas.

Who You Are

• 1+ years of experience in the field service industry preferred.
• Experience with hand tools, air tools, and large specialized tools for specific jobs/projects.
• General knowledge of industrial manufacturing equipment.
• Understanding of industrial electronic systems including enclosures, cabinets, chassis, electrical connectors, cabling, and mounting hardware.
• Familiarity with industrial networking equipment and protocols.
• Exposure to vibration analysis and environmental testing (vibration and shock) is a plus.
• Knowledge of preventive and predictive maintenance, commissioning new systems, and repairing associated equipment is preferred.
• OSHA 10 (prefer OSHA 30 certification — training available upon hiring).
• Fluency in English; additional languages are a plus.
• Legally authorized to work in the USA without sponsorship.

What We Offer

• Competitive compensation package including equity options.
• Flexible work schedule.
• Comprehensive benefits and 401K match.
• Opportunity to make a real impact every day.
• Opportunity to grow as a leader and build a team.
• Unlimited PTO.