Retail Sales Specialist

Position Overview

Compensation: This role has a minimum base pay from $17.00 per hour with higher starting pay available based on experience.

Floor & Decor’s Sales Associates play a key role in continuously providing customers with friendly, accurate service and support in finding products to complete their project. Sales Associates contribute to a fast-paced, safe environment by keeping sales departments clean and well stocked. If you love to learn and have a passion for helping others, come join us on our sales floor. Full-Time and Part-Time Positions Available.

Key Responsibilities

• Connect with customers, ask about their projects, recommend products and excite customers about their purchase.
• Provide above and beyond customer service and exceed customer expectations when assisting customers.
• Maintain the in-stock condition of assigned areas ensuring they remain clean, shoppable, and safe.
• Collaborate with management and team members to achieve sales goals.
• Process customers at checkout using the point of sale (POS) system along with handling refunds, exchanges, and following established cash, check, and credit card procedures.
• Create price tags, merchandise signs, and stock, tag, and display merchandise.
• Adhere to the company’s core values and demonstrate compliance with safety processes.
• Answer telephone calls as per company guidelines and assist in other areas of the store as needed.
• Work accurately in a fast-paced environment.

Required Qualifications

• Friendly and enthusiastic, entrepreneurial, hard-working, and accountable.
• Excellent communication and listening skills.
• Must be 18 years or older.
• Knowledge of basic math skills.
• Customer service experience.
• Ability to handle multiple tasks and work well under pressure.
• Some positions may require completion of forklift certifications through F&D.
• Where permissible by state law, certification to use heavy equipment requires successful passing of a drug test.

Benefits & Perks

• Bonus opportunities at every level
• Career advancement opportunities
• Relocation opportunities across the country
• 401k with discretionary company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• A personal holiday and Volunteer Time Off program
• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)