Junior IT Support Engineer

Position Overview

This position offers an excellent opportunity to gain hands-on experience in the exciting field of blockchain technology.

Key Responsibilities

• Provide first-line technical support to end-users by resolving hardware, software, and network-related issues promptly and efficiently.
• Assist in the setup and configuration of workstations, laptops, and other IT equipment for new employees.
• Help maintain and administer various software applications, including email, collaboration tools, and productivity suites.
• Monitor and maintain computer systems, networks, and servers to ensure their optimal performance and security.
• Conduct regular backups of critical data and perform data recovery operations as necessary.
• Assist in managing user accounts, permissions, and access rights.
• Assist in the procurement and inventory management of IT equipment and software licenses.
• Keep up-to-date documentation of IT processes, procedures, and troubleshooting guides.
• Collaborate with other IT team members to identify and implement process improvements and efficiency enhancements.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Knowledge of computer hardware, operating systems, and software applications.
• Familiarity with networking concepts and protocols.
• Understanding of IT security principles and best practices.
• Strong problem-solving skills and ability to diagnose and resolve technical issues.
• Excellent communication skills, both written and verbal.
• Ability to work independently and in a team-oriented, fast-paced environment.
• Highly motivated, with a strong desire to learn and grow in the blockchain industry.
• Prior experience in an IT support role or relevant internships is a plus.

Benefits & Perks

• Competitive salary and benefits package
• Awesome office location in the heart of London.
• Opportunity to work in a dynamic and rapidly evolving industry.
• Collaborative and supportive work environment.
• Professional development and training opportunities.
• Chance to work with cutting-edge blockchain technology.