Technology Support Specialist; Manufacturing Floor

Position Overview

Technical Support Specialist (Manufacturing Floor) at Global Power Components – a privately held, growing manufacturer of UL heavy gauge steel fuel tanks, trailers, large generator enclosures and modular metal enclosures for housing fully equipped electrical distribution and control equipment. Having recently moved into a newly renovated 300,000 sq. foot facility, we continue our expansion and industry leadership. Join our IT team to support production environments across 5+ manufacturing plants.

Key Responsibilities

• Manufacturing Floor Support:
  • Provide hands‑on technical assistance for production equipment interfaces including CNC controllers, laser systems, welding stations, and electrical machinery.
  • Troubleshoot connectivity issues for shop floor devices such as label printers, handheld scanners, and production terminals.
  • Support specialized software used in manufacturing environments (e.g., CAD/CAM, MES systems).
  • Ensure reliable network access for production areas including Wi‑Fi and wired connections.
  • Collaborate with maintenance and engineering teams to promptly resolve IT‑related equipment issues.
• General IT Support (Level 1 & 2):
  • Respond to helpdesk tickets, calls, and walk‑up requests.
  • Troubleshoot Windows 10/11, Office 365 applications, and desktop hardware.
  • Install, configure, and update software; image and deploy laptops/desktops.
  • Manage Active Directory tasks including group access, workstation joins, and user changes.
  • Document resolutions, processes, and common fixes.

Required Qualifications

• 3–5+ years of IT support experience with strong exposure to manufacturing environments.
• Experience supporting CNC, laser, welding, and other industrial equipment interfaces.
• Familiarity with MES, ERP, or CAD/CAM systems.
• Experience with endpoint management tools (Intune, PDQ, SCCM).
• Proficiency in Windows desktop OS and Office 365.
• Understanding of basic networking (DNS, DHCP, TCP/IP).
• Active Directory administration skills.
• Ability to troubleshoot hardware/software issues independently and prioritize critical production needs.
• Excellent communication skills and ability to work closely with operations teams.

Preferred Qualifications

• Basic Power Shell scripting.
• CompTIA A+, Network+, or relevant Microsoft certifications.