Junior Marketing CRM Account Manager

Position Overview

Junior Marketing CRM Account Manager – 12 Month Maternity Cover. We’re looking for people to join the Access family who share our passion for believing in better and helping us grow. At Access, you’ll enjoy a flexible, hybrid working environment that supports work-life balance along with a strong team-based culture. We are committed to your professional development and will work with you on your success plan and career progression.

Key Responsibilities

• Form first-class relationships with key stakeholders (internal and external) to become the go-to person for all things customer data.
• Proactively support stakeholders by advising on campaign best practice, multi-channel customer engagement, loyalty mechanics, audience segmentation, data validation, and campaign result analysis.
• Troubleshoot implementation issues to ensure a smooth transition from the build phase to everyday usage.
• Review CRM performance regularly to help clients fully understand the benefits delivered by the software.
• Effectively prioritize and manage client requirements to ensure timely and successful delivery of solutions.

Required Qualifications

• Solid understanding of CRM systems and digital marketing, with expertise in customer data and digital engagement.
• Working knowledge of Excel and comfort with numbers, as data analysis is central to the role.
• Experience from an agency environment or a role managing multiple projects concurrently.
• Commercial experience is advantageous.

Benefits & Perks

• Competitive Salary
• Standard 25 days Holiday (which increases with tenure)
• Matched Pension Scheme
• Charity Day allocated to support a cause that matters to you