Sales Lead - Full Time

Position Overview

Under general supervision, the Sales Lead plays a vital role in achieving the sales goals of the business unit by planning, coordinating, and managing all store operations while providing high-level customer service support. The role focuses on ensuring exceptional customer service, meeting and exceeding annual sales goals, managing inventory shrinkage, and maintaining a high quality of work life. At West Marine, our mission is "Know More, Get More, Boat More." The company is a Drug-Free Workplace and an Equal Opportunity Employer.

Key Responsibilities

• Guide and develop Crew Members to ensure excellent store operations and customer service.
• Implement strategies to meet or exceed annual sales and contribution goals, including growing wholesale business and market share.
• Oversee store operations by maintaining a neat, clean, and organized environment while ensuring compliance with safety and Asset Protection standards.
• Manage front-end activities, including greeting customers, processing transactions, and handling returns/complaints with high-level customer support.
• Perform supervisory duties such as recruiting, onboarding, training Crew Members, and serving as Manager on Duty during assigned shifts.

Required Qualifications

• High school diploma or equivalent; two years of related experience preferred.
• Strong verbal and written communication skills with excellent sales and customer service abilities.
• Effective supervisory and leadership skills with the ability to prioritize, delegate, and manage time efficiently.
• Proficiency in Microsoft Office Suite along with strong organizational, analytical, and problem-solving skills.

Benefits & Perks

• Competitive Compensation package with performance incentives.
• Comprehensive health, retirement, and other benefits as detailed on our benefits page.
• Opportunities for career development and participation in company-sponsored training.
• Flexible schedule including availability on nights, weekends, and holidays.