Veterinary Customer Service Representative Afternoons

Position Overview

We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. As the face of VCA, you will set the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. If you are a current associate, please apply through our internal career site via Workday.

Key Responsibilities

• Perform customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound calls for follow-ups and reach out to prospective clients.
• Present and explain fees, including processing payments.
• Recommend, select, and obtain products and services, including prescriptions.
• Answer questions regarding products and services and educate clients on general animal husbandry and non-medical pet care (e.g., heartworm prevention, housebreaking, and flea & tick control).
• Manage medical records, charts, reports, and correspondence.
• Ensure hospital maintenance, including removal of animal waste, and maintain a neat and clean facility both inside and outside.

Benefits & Perks

• Competitive compensation
• Comprehensive benefits package: medical, dental, vision, and paid vacation/sick days.
• 401(k)
• Generous employee pet discounts and more!