Head of Medical Operations

Position Overview

The Director of Operations leads the District’s Operations function and is responsible for overseeing all activities and service functions specific to District country ports and marine terminals. This role ensures the smooth functioning of country port operations, terminal activities, and service continuity while maintaining compliance, resolving issues, and driving process excellence. As a key member of the District executive team, the Director sets the strategic direction, coordinates efforts, and oversees performance in alignment with company policies and regulatory requirements.

Employment Type: Full-time | Job Function: Management and Manufacturing | Company: ZIM Integrated Shipping Services Ltd.

Key Responsibilities

• Operational Leadership & Strategy: Lead and oversee all operational activities within District ports and terminals to ensure safety, efficiency, and compliance; develop and execute operational plans that support revenue and performance targets; coordinate with Regional Operations and Procurement on contract negotiations with local ports and service providers.
• Performance Management & Compliance: Ensure full compliance with international shipping regulations and company standards (including HAZMAT and vessel safety); oversee crisis management protocols such as medical evacuations and vessel emergencies; monitor and evaluate ship and terminal operations for optimal turnaround and service delivery.
• Team Leadership & Development: Mentor and coach the operations team, fostering a high-performance, process-driven culture; promote continuous learning and professional development; lead change management efforts to adapt operations to evolving business and industry needs.

Required Qualifications

• Bachelor’s degree in Maritime studies.
• 5 years’ managerial experience within the shipping industry as a Manager of Operations or in an equivalent field.

Preferred Qualifications

• Commercial sail time is a plus.
• Experience using SAP is preferred.