Help Desk Support
Job Description
Company Description
About Collabera:
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Duration: 4 Months
Provide exemplary client support and technical issue resolution via phone and email.
Provide exemplary client support and technical issue resolution via email as needed
Maintain strong knowledge on supported products
Meet performance objectives in call quality, customer satisfaction surveys, and call handling
Provide timely follow up on outstanding client issues
Effectively communicate and interact with staff assigned to assist in resolving client issues
Facilitate general web-based sessions to aid new customers in implementing CS software
Assist with Customer Service queues and Service Reception as needed
- Strong call handling soft skills
- Strong software and hardware troubleshooting skills
- Ability to self manage and work as a contributing member of a team
- Ability to stay motivated in a fast paced, high pressure environment
- Strong research and problem solving skills
- Ability to quickly learn and master technical or complex information
Additional Job Requirements
- 1 Year of customer service experience required
- Associates or bachelor's degree a plus
- Ability to work overtime with a varied schedule including evenings and weekends in our Ann Arbor, MI office is a must.
Additional Information
To schedule an interview, please contact;
Rakhi Sharma
Phone: 973 475 7417