Information Technology Assistant Manager

Position Overview

The Information Technology Assistant Manager is responsible for assisting the Director of Technology, Innovation & Data and Assistant Director of Technology, Innovation & Data with the efficient operation and maintenance of all computer systems, data and voice communications activities at property.

Key Responsibilities

• Assist in ensuring the continuous availability of critical systems, including Front Office Property Management System, Call Accounting, HSIA, PABX, and Food & Beverage Point of Sales.
• Assist with providing Systems Administration, including maintaining user/group accounts, user configuration, troubleshooting access problems and completion of on-site documentation.
• Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.
• Assist with ensuring effective support for other systems and office technology devices, including back office, front of house and human resources applications.
• Assist in maintaining accurate records of system files, software, hardware issues, and service requirements.
• Assist with providing system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.
• Assist with providing 24 / 7 support for mission critical systems.
• Assist in coordinating new system acquisitions, corporate-initiated projects, and technology implementations as needed.

Required Qualifications

• Technical background, network qualifications desired but not essential.
• Prior education and/or experience supporting complex networks desired but not essential.
• Knowledge of basic accounting principles.
• Works efficiently in a high-pressure environment and is able to handle stress.
• Displays a high level of integrity, professionalism and discretion at all times in dealing with employees and their information.
• College degree, preferably with a focus in Information Systems Technology, or equivalent experience.

Benefits & Perks

• Competitive Salary
• Competitive Medical and Dental Packages
• Excellent Training and Development Opportunities
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary Employee Meals
• Commuter Program
• 401k Retirement