Medical Records Technician

Position Overview

Cognito LLC, a Planned Systems International (PSI) joint venture, is seeking a Medical Records Technician to support the ICE Health Services Corps (IHSC) at the El Paso Processing Center in El Paso, TX. As a civilian contractor, you will play an integral role in ensuring the safe delivery of high-quality health care to individuals in ICE custody. Cognito is a Mentor‐Protégé Joint Venture committed to providing exceptional service, and this full‑time position offers the opportunity to work within a dynamic healthcare environment under the auspices of ICE and the United States Public Health Service.

Type of Work: Full Time | Location: El Paso Processing Center, El Paso, TX

Key Responsibilities

• Prepare, update, and maintain a medical record for each patient, ensuring accuracy and completeness.
• Maintain the appointment system for patients and clinical staff, tracking compliance and sending timely reminders.
• File and scan laboratory, radiology, and other clinical reports into the electronic health record within prescribed timelines.
• Route clinical reports to appropriate staff and archive information in accordance with established IHSC policies.
• Review documentation for completeness and coordinate with providers for corrections as needed.
• Utilize multiple systems to process narrative and tabular data, schedule appointments, and run data reports.
• Maintain confidentiality and security of the electronic health record while participating in ongoing training and competency programs.
• Collaborate as a team member in analyzing established protocols and identifying areas for improvement.

Required Qualifications

• High School Diploma or GED equivalent.
• Maintains Heartsaver CPR AED certification through the American Heart Association.
• Minimum 1 year of experience in a healthcare setting managing electronic medical records with proficiency in Microsoft Office (Word, Excel, Outlook) and SharePoint.
• Ability to pass a background check, drug screen, and maintain current physical and immunizations.
• Strong understanding of electronic medical record procedures, HIPAA/Privacy Act compliance, and medical terminology.
• Proven ability to manage high volumes of records, adapt to shifting priorities, and communicate proficiently in English.

Benefits & Perks

• Competitive Compensation package including paid leave.
• Employer-sponsored group medical, dental, and vision insurance.
• Short-term and long-term disability, life insurance, and AD&D coverage.
• Pre-tax benefits through flexible spending and health savings account options.
• Company-sponsored 401(k) with an employer match.
• Opportunities for professional growth through courses, certifications, and tuition reimbursement programs.