Hospitality Business Center Assistant Manager Trainee
Job Description
Position Overview
GPPS – Global Printing Packing Shipping is a Business and Ship Center Operator in the hospitality industry located in Las Vegas. We provide professional printing, packing, and shipping services inside major hotel and casino properties. We are seeking an energetic, detail‐oriented Assistant Manager Trainee for our customer-facing role in a fast-paced hotel environment. Ideal candidates are organized, flexible, computer‐savvy, and committed to delivering outstanding service.
Location: Las Vegas | Salary: $15.00 - $16.00 per hour | Schedule: Weekdays: 8:00 AM – 5:00 PM; Weekends: 9:00 AM – 3:00 PM (key-holder with additional flexible hours) | Experience Required: Shipping & receiving: 1 year (Preferred) | Education: High school or equivalent (Preferred)
Key Responsibilities
- Responsibilities: Provide superior guest service.
- Process shipping and receiving and prepare shipments.
- Operate copy/print equipment and assist with convention and event services.
- Maintain confidentiality of customer and company data and perform administrative reporting (daily, weekly, monthly).
- Handle guest concerns calmly and professionally, and maintain a clean, professional workspace.
- Assist with event and logistics coordination as needed.
Required Qualifications
- Proven attendance reliability with strong communication skills and excellent customer service.
- Computer proficiency including MS Word, Excel, PowerPoint, internet and cloud-based applications; typing, data entry, and POS experience.
- Reliable transportation with willingness to perform USPS/FedEx/UPS drop-offs and pickups.
- Ability to multitask, work independently, and maintain a professional appearance and demeanor.
- Physical ability to stand for extended periods, walk long distances, lift and transport packages up to 100 lbs, operate office equipment/manual pallet jacks, and type 25+ WPM in temperature-variable environments.
- Minimum requirements include a High School Diploma or equivalent, legal authorization to work in the U.S., and one year of guest service or retail experience (preferred).
- Strong written and verbal English communication skills, adaptability to changing environments, and a team-oriented work ethic.
Preferred Qualifications
- Experience in shipping/packing (FedEx, UPS, USPS) and printing/copying services.
- Background in administrative or office management.
- Experience with convention services or hotel operations.
- Graphic design experience (a plus, not required) and prior mail room or shipping center experience.
Benefits & Perks
- Starting hourly wage based on experience and tips for excellent service.
- Paid holidays and paid vacation after one year.
- Quarterly bonus eligibility after six months (discretionary).
- Free parking, uniforms provided, and restaurant/Starbucks discounts (location dependent).
- Flexible scheduling and direct deposit availability.
- Retirement plan after two years (50% match up to 3%) and 401(k) matching.
- Employee discounts, paid time off, and Coursera course reimbursement.
- A casual, creative, and balanced work environment.